Refund policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it—unopened and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@siwell.nl. Please note: returns must be sent to the following address:
Newtonstraat 46
1704 SB Heerhugowaard.
The cost of returning your item is €4.95, which will be deducted from your refund.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to contact us at info@siwell.nl.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

 

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

 

Legal 14-Day Cooling-Off Period in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the regular return policy, your item must be in the same condition you received it—unopened and in the original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

Once we’ve received and inspected your return, we’ll notify you and let you know if the refund was approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since we approved your return and you haven’t received your refund, please contact us at info@siwell.nl.